FAQ
Payment and shipping
The traceable order is shipped with insurance.
Payment can be made by credit card, immediate bank transfer, Paypal, Apple Pay and Klarna. For business customers, it is possible to pay by invoice.
Shipping for orders to Germany is 4,99€. Starting from 25€ order value, we ship free of charge.
The regular delivery time is 1-3 business days after receipt of order.
In rare cases, there may be longer delivery times. We apologize for any inconvenience. Should you have any questions, please feel free to contact our customer service.
After the purchase we will provide you with an order confirmation. As soon as the goods are on their way, we will send an invoice by e-mail.
Exchange
You can exchange all products. Please return purchased goods in original condition if possible.
Without prejudice to your statutory rights as a buyer, you can exchange all products within a period of 14 days from delivery. Please return the goods to be exchanged to us in their original condition if possible.
Other
To make a change in your order, please contact us as soon as possible - our customer service will be happy to help you.
Please contact us if you have not received your order. Our colleagues will take care of this for you.
Do not hesitate to contact us with any kind of question. Our customer service is there for you!
You have not found the answer to your question?
GAUDER customer service colleagues will help you as quickly as possible. You can reach us by phone, e-mail or via our contact form.
